Frequently asked questions
How can I contact you?
Customer Service Hours:
Monday to Friday: 09:00 - 17:00 GMT
Email: support@boelero.com
Phone Number: +447411505109
Contact Form: Available on the Contact Us page
Can I cancel my order after it's been placed?
If you wish to cancel your order, contact us as soon as possible at support@boelero.com. Orders can be only cancelled before they are dispatched.
What payment options do you offer?
Please refer to our Payment Options page for detailed information.
Is shipping free?
Yes, Boelero has free shipping for orders shipped to the United Kingdom.
What is the order cut-off time to place an order?
Orders placed before 16:00 GMT are processed the same day.
How long is the delivery time?
- Order Processing: 1-3 business days
- Transit Time: 4-6 business days
- Total Delivery Time: 5-9 business days
For more details, please see our Shipping Policy.
What is the return period?
Customers can request a return within 30 days after the delivery date.
Which items are non-returnable?
Returns will not be accepted in the following circumstances:
- Items returned after the 30-day return period.
- Products that have been used beyond inspection.
- Items returned without prior authorisation.
- Products returned without original packaging when required for safe transport.
How to start a return?
Before sending any item back, customers must request return authorization.
Contact us using support@boelero.com and include the following information when requesting a return:
- Order number
- Name used for the order
- Description of the issue or reason for the return
- Photos, if the item is damaged or incorrect